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Home cozy decor in the living room on a chair

Frequently asked questions

Find answers to frequently asked questions about our services in our FAQ section.

3d rendering modern dining room and living room with luxury decor

How are prices determined?

Each home is evaluated according to specific criteria (size, frequency of visits, preferences and budget). We then create a customized cleaning plan for each customer, based on their needs. Every home is unique.

How can I pay for your services?

The full amount of your invoice is payable on the day of the cleaning service. If you are not available at the time of our visit, please leave payment in an agreed and visible place. We accept payment by cash, electronic bank transfer and credit card.

How can I change the date of my housekeeping appointment?

We suggest that you contact us at least 48 hours before the scheduled date. We'll do our best to reschedule quickly, depending on availability.

Why do you recommend the first cleaning?

Before starting a regular cleaning program, it's important to understand that the first visit is very demanding, requiring much more time and effort, and justifying the fee. This process is essential to achieving optimal results.

What should I do with my pets when cleaning my home?

We don't mind if your pets roam freely around the house during our visit. Just let us know and let us know what you recommend, if anything.

Do I need to supply cleaning products or equipment?

All ecological cleaning products will be supplied by Balai Blanc Inc. However, you must provide us with a working vacuum cleaner to prevent the spread of allergens from one household to another.

Is your residential cleaning service guaranteed?

We strive for excellence and are confident that you will be delighted with our team's work. However, if you are not entirely satisfied, please contact us within 12 hours of our visit. We'll assess and rework any job that doesn't meet your expectations.

Sectors
served

  • Blainville
  • Boisbriand
  • Bois-des-Filion
  • Lorraine
  • Rosemère
  • Saint-Eustache
  • Sainte-Thérèse
  • Terrebonne Ouest

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